Shipping & delivery
Last updated: 2026
Processing time
- In-stock units: dispatched within 1–2 business days after payment clears.
- Custom / made-to-order units: 5–9 business days to make, because we sew and style each cap individually.
- Orders are not processed on Sundays or public holidays.
Shipping methods & delivery estimates
| Destination | Method | Typical transit |
|---|---|---|
| United States | Tracked express (DHL / FedEx / UPS / special line) | 4–9 business days |
| Canada | Tracked express | 5–10 business days |
| United Kingdom / EU | Tracked express or air parcel | 5–12 business days |
| Australia / New Zealand | Tracked express | 6–12 business days |
| Africa / Middle East / other | Tracked express | 7–15 business days |
Estimates start from the dispatch date, not the order date. Delays caused by customs, strikes or weather are outside our control.
Shipping cost
Shipping is quoted per order based on destination, weight and the delivery speed you choose. The exact amount is confirmed in writing before you pay — there are no surprise charges added later.
Tracking
You receive a tracking number by email and WhatsApp as soon as your parcel leaves our warehouse. Tracking can take up to 48 hours to show its first scan.
Customs, duties and import tax
Any import duty, VAT, GST or customs clearance fee charged by your country is the buyer's responsibility and is not included in the price or shipping cost. We declare parcels honestly at their real value; we cannot mark orders as gifts or under-declare value, because that puts the parcel at risk of seizure. If you would like advice on what customers in your country usually pay, ask us before ordering.
Wrong or incomplete address
Please double-check your address at checkout or in the invoice confirmation. If a parcel is returned to us as undeliverable because of an address error, we can reship it after the return is received; the second shipping cost is the buyer's responsibility.
Lost or stalled parcels
If tracking has not moved for 15 business days, contact us and we will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will reship the item or refund you, your choice.
Questions
Email hello@velvetmelthair.com or message us on WhatsApp. See also our returns policy.